Feedback & Support

Submitting Feedback

Found a bug? Have a feature idea? Click the Feedback button found in the app (in the right sidebar when clicking on the help icon at the top right) to open the feedback form. You can also press Ctrl+J (or ⌘J on Mac) from anywhere in the app to open it instantly.

Feedback Types

Bug Report — Something isn't working correctly. Describe what you did, what you expected to happen, and what actually happened.

Feature Request — Something you'd like Clockwise to do that it doesn't yet.

General — Any other comment or question.

Fields

Subject — A short summary of your feedback.

Message — Details. The more specific you are, the more helpful it is.

Follow-up consent — Check this box if you'd like the team to follow up with you about your submission.

After submitting, your feedback is sent to the Clockwise team and stored for review.

Getting Help

For answers to common questions, search the Help section (you're already here!). Articles are organized into four categories:

Basics — Getting started, profiles, time off, and general navigation.

Timesheets — Filling out, submitting, approving, and navigating timesheets.

Admin — Settings, users, charge codes, reports, and configuration.

Integrations — Connecting Gusto, QuickBooks Time, and calendar apps.

Use the search bar at the top of the Help page to find articles by keyword.

Contact Support

If you need direct assistance, use the feedback form with type Bug Report or General and check the follow-up consent box. The team will reach out to you.