Terms of Service

Accounts and eligibility

You must be authorized to act on behalf of your organization to create an account or accept these Terms. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Access is governed by single sign-on and the role-based permissions configured by your organization's administrators.

Subscriptions and billing

• Plans and fees: the Service is offered on Basic, Pro, and Enterprise plans. Fees, billing frequency, and seat counts are as described at sign-up or in your order.
• Trial: new organizations may receive a free trial period. At the end of the trial, a paid subscription is required to continue using the Service.
• Payment: paid subscriptions are billed in advance through our payment processor. Fees are non-refundable except as required by law.
• Changes: we may change plan pricing on renewal with prior notice. Active subscriptions are honored at their current pricing for as long as they remain continuously active.
• Non-payment: if fees are not paid when due, we may suspend or place the account in a read-only state until payment is resolved.

Acceptable use

You agree not to:

• Use the Service to violate any law or the rights of others.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, resell, or sublicense the Service except as expressly permitted.
• Falsify timekeeping records or use the Service to misrepresent labor charges.

Customer data

As between the parties, Customer owns all timekeeping, approval, leave, and related data submitted to the Service ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide and secure the Service. Our handling of personal information is described in our Privacy Policy.

Compliance records

The Service maintains append-only audit trails to support DCAA record-keeping requirements. Because of these obligations, certain timekeeping records cannot be deleted on demand and are retained for the period required by federal contract record-keeping rules, as described in our Privacy Policy.

Service availability

We strive to keep the Service available and secure, but it is provided on an "as is" and "as available" basis. We may perform maintenance, update features, or modify the Service from time to time. We are not liable for downtime, data loss, or interruptions outside our reasonable control.

Disclaimers and limitation of liability

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. The Service is a tool that supports — but does not replace — your own compliance obligations. To the extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the fees paid by Customer in the twelve months preceding the claim.

Termination

Either party may terminate a subscription as described in the applicable order or plan. We may suspend or terminate access for material breach of these Terms. Upon termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable wind-down period, subject to the record- retention obligations described above.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Email support@clockwisetimesheets.com.